Sanctus Refusal Policy

The Supplier (“we, our, us”) shall provide the Client (“you”, your”) the Services subject to the Agreement including the Polices set out below. In these policies the “Client” refers to the “Client Staff”.

This policy and others make up part of Schedule 2 of our standard terms and conditions.

Refusal Policy

Though it is possible that individuals who are at risk of harm to themselves or others may book themselves into Sanctus Coaching, the purpose and scope of Sanctus Coaching is not to support individuals who are 'at-risk' (please see our Boundary Policy above).

Sanctus partners agree to act in accordance with our Boundary Policy, including refraining from referring individuals whom you deem to be 'at risk' (we define 'at risk' as an individual who is a threat or potential threat to their own safety or the safety of others, in the immediate, short or medium term), or managing severe mental health challenges to Sanctus Coaching. A good general guide is that if someone 'urgently' needs a Sanctus session or feels unable to wait for the next available slot, then coaching is likely not the right type of support for them, and alternative and more regular contact talking therapies would be better suited.

It may happen that an individual who is at risk subscribes on their own accord to Sanctus Coaching, in which case the Coach will follow Sanctus' Policy on Working with Individuals Identified as 'at risk' during a Coaching Session. If you are concerned about individuals in your workplace, you are welcome to use our Guidance for Supporting Individuals ‘at-risk' (in annex below) as a starting place for addressing their needs. Please note that Sanctus is not responsible for any actions or consequences resulting from the use of said guide.

If you are concerned for an individual's safety in this moment, please call 999 immediately.

Sanctus Coaches maintain the right to refuse coaching or entry to the Sanctus Coaching space to individuals who they feel are a threat to their physical, psychological or emotional safety, or the safety of the individual seeking to use the space. This may be due to physical, verbal or emotional abuse towards the Coach or the threat of the same, or due to a perceived lack of emotional stability or contact with reality on behalf of the individual, such as an individual who is psychotic.

In any instance where this is the case, the Sanctus Coach will:

• Seek to address the topic directly with the individual, if the Coach deems it safe to do so.
• Bring the issue to a Head Coach at Sanctus and/or to Supervision.

If this does not resolve the issue or the Coach does not feel it safe to address directly with the individual, the Coach will break confidentiality and request that Sanctus communicate to the individual that they may not use the Sanctus space, and block them from booking sessions, if necessary.

If necessary, Sanctus will also notify HR at the partner company, and in extreme cases involve the police if needed.

This information is stated in the Sanctus Terms and Conditions, which individuals must have read, understood and agreed to in order to book a Sanctus session.